Assistant Manager – Training and Agency Services Operations
Nairobi
Posted 24 March, 2026
Deadline 30 March, 2026
0
Human Resources and RecruitmentFull-TimeSenior-level(6+ yrs)
Job Description
APA Life Assurance Company Ltd is seeking an Assistant Manager – Training and Agency Services Operations. This role is responsible for the design and delivery of structured learning programs aimed at improving the effectiveness of Individual Life sales channels. The successful candidate will oversee the onboarding of new Financial Advisors, implement leadership development for Sales Managers, and ensure all training interventions align with performance gaps and regulatory requirements.
Key Primary Responsibilities
Design and deliver structured learning programs for Individual Life sales channels, including soft skills (sales effectiveness, customer experience, negotiation, productivity, and leadership).
Conduct product training for solutions such as Wealth Builder, Endowment, Risk, Pension, and other insurance solutions.
Facilitate compliance and regulatory training.
Lead onboarding training for new Financial Advisors.
Implement Training of Trainers (ToT) programs for regional sales leadership.
Partner with Sales Leadership to align training interventions with performance gaps.
Provide compliance and regulatory updates.
Oversee leadership development for Sales Managers.
Job Skills and Requirements
Strong instructional design and facilitation capability.
Excellent presentation, coaching, and mentoring skills.
Strong leadership and supervisory skills.
Strong analytical and reporting capability.
Advanced Microsoft Office and Learning Management System (LMS) proficiency.
High attention to detail and regulatory awareness.
Strong organizational and time management skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to handle confidential information with integrity.
Academic and Professional Qualifications
Bachelor’s Degree in Business, HR, Education, IT, or a related field.
Experience with Learning Management Systems (LMS) is mandatory.
Professional progress in ACII / IIK / LOMA / LIMRA or equivalent is required.
Demonstrated experience in data analytics and reporting.
Experience
Minimum 7–8 years’ relevant experience.
At least 3 years in Learning & Development within insurance or financial services.
Prior experience supervising staff at a junior management level.
Experience in Intermediary / Agency Administration is highly desirable.
Interested and qualified candidates should apply by visiting the APA Insurance official application link: https://www.myjobmag.co.ke/apply-now/1185584. This will direct you to the application portal at www.apainsurance.org.
