Assistant General Manager – Mara Triangle

Key Responsibilities

• Support and oversee all operational departments including Front Office, Housekeeping, Food & Beverage, Kitchen, and Guides.
• Deliver a consistently high-quality guest experience through personal hosting and service oversight.
• Mentor and guide departmental Heads, ensuring accountability, communication, and professional standards are maintained.
• Assist the General Manager in streamlining operational logistics, procurement, stock control, and cost management.
• Oversee daily lodge operations and staff discipline in the absence of the General Manager.
• Implement and improve internal systems for communication, reporting, and performance tracking.
• Drive staff training, coaching, and team development initiatives.
• Foster a positive, respectful, and results-driven culture across a 70-person team.
• Collaborate with the General Manager on operational planning, budgeting, and reporting.

Key Qualifications

• Minimum 5+ years’ progressive experience in hospitality or lodge management.
• Strong background in guest relations and operations management.
• Proven experience leading and developing teams of 20+ staff.
• Solid understanding of lodge logistics, stock control, and operational systems.
• Excellent leadership, communication, and interpersonal skills.
• Fluent in English and Swahili; additional languages are an advantage.
• Experience working in safari lodges or remote hospitality environments is highly preferred.
• Kenyan nationality preferred.
• Bachelor's degree (BA/BSc) or HND in a relevant field.