Appointment Setter (Legal Services)

Key Responsibilities

Outbound Prospecting & Lead Engagement

• Conduct outbound outreach via phone, email, and LinkedIn.
• Engage attorneys, law firms, and other legal professionals.
• Research prospects and personalize outreach where appropriate.
• Build rapport and establish meaningful conversations with decision-makers.
• Navigate gatekeepers effectively to reach key contacts.
• Qualify prospects by understanding their business needs, challenges, and interest level.

Appointment Setting

• Schedule qualified discovery calls for the sales team.
• Coordinate calendars using scheduling tools.
• Ensure prospects are informed and prepared before meetings.
• Confirm appointments and communicate next steps clearly.
• Maintain strong meeting quality and attendance rates.

Follow-Up & Lead Nurturing

• Execute structured follow-up sequences across multiple channels.
• Maintain consistent communication with prospects throughout longer sales cycles.
• Handle objections professionally and confidently.
• Nurture prospects until a meeting is booked or a clear decision is received.
• Maintain persistence while delivering an exceptional prospect experience.

CRM & Pipeline Management

• Maintain accurate records in CRM platforms such as HubSpot and Salesforce.
• Log calls, emails, LinkedIn activity, meeting outcomes, and follow-up tasks.
• Keep pipeline data clean, organized, and up-to-date.
• Support reporting through accurate activity tracking.

Requirements

Experience & Education

• 1–3+ years of experience in Appointment Setting, Sales Development Representative (SDR), Business Development Representative (BDR), or Outbound Lead Generation.
• Proven success with outbound prospecting and appointment setting.
• Experience managing follow-up sequences across multiple touchpoints.
• Qualification: BA/BSc/HND degree.

Core Skills

• Excellent written and verbal English communication skills.
• Strong objection-handling and active listening abilities.
• Experience using HubSpot, Salesforce, Calendly, and Google Calendar.
• Strong organizational and time-management skills.
• Comfortable working independently in a remote environment.
• Reliable internet connection and professional remote workspace.