Application Security Support Specialist

This position is ideal for a detail-oriented professional who can reliably execute access management tasks, follow established security governance processes, and build working knowledge of D365 F&O, Emburse, and related platforms within a complex, multi-country humanitarian organization.

Key Responsibilities

Access Management & Provisioning

• Serve as a primary point of contact for D365 F&O and Emburse access-related questions and issues from global staff.
• Assign, modify, and remove user security roles in D365 F&O and Emburse based on approved access requests submitted through ServiceNow.
• Process approved delegation of authority updates and journal approver configuration changes in D365 F&O.
• Respond to access and licensing queries from global staff, providing guidance on proper request channels and timelines.
• Support access request processing for additional systems as they come online (e.g. Claude).

Access Governance & Compliance

In close coordination with Senior Adoption Coordinators:

• Coordinate and conduct periodic D365 F&O user access reviews in collaboration with Security Administrators across IRC’s global field offices.
• Support quarterly license review cycles by coordinating with Security Administrators to review, reduce, or disable inactive user accounts in a timely manner.
• Validate that user roles, security groups, and permissions are aligned with job functions and the principle of least privilege.
• Escalate access anomalies, segregation-of-duties conflicts, or policy violation.
• Respond to systems access audit queries where required.

License Analysis & Optimization

• Monitor and analyze D365 F&O license utilization across all active users and country programs, identifying underutilized, duplicate, or incorrectly assigned licenses.
• Review and reconcile Power Platform license assignments on the Azure tenant against actual usage data.
• Prepare monthly license utilization reports highlighting optimization opportunities and cost-saving recommendations.
• Support the enforcement of license governance policies, ensuring compliance with Microsoft licensing agreements and IRC’s internal IT governance framework.

Reporting & Documentation

• Produce clear, accurate reports and dashboards on access and license status for internal review and sharing with country offices for validation and confirmation.
• Maintain and update documentation of access management processes, standard operating procedures, and security governance workflows.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.
• Minimum 2-3 years of experience in IT support, systems administration, or application access management role.
• Working knowledge of Microsoft Dynamics 365 Finance & Operations user roles, security configurations, and access structures.
• Basic knowledge of Azure Active Directory (Microsoft Entra ID), including user and group management.
• Strong analytical skills with the ability to interpret license usage data and identify trends or anomalies.
• Experience with ticketing systems (ServiceNow, Jira, or similar).
• Fluency in English (written and verbal).

Preferred Qualifications

• Microsoft Dynamics 365 or Power Platform certification (e.g., MB-300, PL-900, or equivalent).
• Familiarity with the Microsoft Azure Power Platform (Power Apps, Power Automate) and its licensing model.
• Experience working in the NGO, humanitarian, or nonprofit sector, particularly in multi-country or distributed environments.
• Familiarity with IT governance frameworks such as ITIL.
• Exposure to license management or software asset management (SAM) tools or practices.

Working Environment

• Standard office working environment.
• Some international travel as needed.