AM Core & AN (Account Manager - Core and Access Networks)

Key Responsibilities

• Manage and grow relationships with existing CSP and ENT customers, driving sales while meeting sales targets.
• Identify and pursue new business opportunities using market knowledge and networking to expand customer engagement.
• Collaborate with sales and pre-sales experts to execute large-scale sales initiatives.
• Engage with key decision-makers at customer organizations to provide insights and foster strong connections.
• Work independently within defined guidelines while applying industry best practices for optimal results.
• Use analytical skills to identify problems and implement process improvements within the scope of responsibility.
• Mentor and provide guidance to less experienced team members.
• Lead sales activities across the CNS (Cloud and Network Services) and NI portfolio in East Africa.
• Develop a deep understanding of customer strategies, market dynamics, and digital infrastructure priorities.
• Define and execute account strategies to achieve revenue growth and market expansion.
• Own and manage the sales pipeline, ensuring accuracy in CRM tools like Salesforce.
• Lead complex, multi-stakeholder sales cycles from opportunity identification through negotiation and contract closure.
• Coordinate pre-sales, solutioning, and partner ecosystems to deliver value-based solutions.
• Work closely with delivery and operations teams to ensure alignment on execution and customer satisfaction.

Qualifications and Requirements

• Bachelor’s or Master’s degree in Engineering, Telecommunications, Business, or a related field.
• Minimum 10 years of experience in account management and solution sales within the telecom and/or IT industry.
• Strong knowledge of Mobile Networks, Digital Infrastructure, and automation.
• Good understanding of mobile and fixed network environments, particularly within emerging markets.
• Proven track record of consistently meeting or exceeding sales targets.
• Experience managing partners and ecosystems in large-scale transformation programs (preferred).
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office suite.
• Excellent communication skills in English; additional regional language skills are an advantage.
• High level of integrity, accountability, and professionalism.

Key Competencies

• Consultative & Challenger Selling: Ability to influence customers through insights and value-based engagement.
• Stakeholder Management: Skilled at navigating complex organizations and engaging senior decision-makers.
• Cross-functional Leadership: Ability to lead virtual teams across pre-sales, delivery, and product organizations.
• Commercial & Financial Acumen: Understanding of contracts, pricing strategies, and business cases.
• Strategic Thinking: Ability to define and execute long-term account growth plans.
• Solution Selling Expertise: Experience in bid management, pricing, and contract negotiations.