At M-KOPA, you'll lead the AI Operations team from day one - owning delivery, growing the function, and proving the value. Your team builds automations and agents for internal use and serves as internal consultants, helping Engineering integrate AI into customer-facing products. Join us in combining cutting-edge AI tooling with purpose-driven work that makes digital and financial inclusion possible across Africa.
Your key responsibilities:
Lead two AI Ops Engineers — own their delivery, development, and day-to-day work
Prioritise efficiently — manage competing requests from multiple teams by applying a clear prioritisation framework you'll help develop and improve
Build and ship automations and agents that measurably improve how internal teams and customer-facing staff work
Keep the AI tooling stack healthy as usage scales across 2,500+ employees
Stay current on emerging AI tools and technologies - know what's hype and what's actually useful
Help refine AI training for the wider organisation, including Engineering teams
Technical Environment
AI & Agentic Frameworks: Claude, Claude Code, Anthropic tooling, LangChain, MCP, Google ADK (or similar agentic tooling)
