Marketing and CommunicationsFull-TimeJunior-level(1-2 yrs)
Job Description
Zetech University is the premier university for the education of Technology, Science and Business oriented global leaders, offering an exceptional learning experience to thousands of youth from Kenya and beyond. We are seeking to recruit two Admissions Associates to join our team. The position holder will be responsible for delivering high-quality customer service by efficiently managing calls, emails, and digital communications to resolve enquiries and complaints promptly. They will support marketing and admissions activities, maintain accurate records, and contribute to enhancing student engagement and service excellence.
Job Objective
Reporting to the Admissions Officer, the role involves managing customer interactions across various channels to drive admissions and maintain service standards.
Duties and Responsibilities
Educating customers about our programmes and how they fit into their career aspirations.
Meeting of the agreed student reporting targets.
Offering excellent and convincing guidance to clients to ensure that they enrol with the University.
Following up on all inquiries made on social media, via calls, walk-ins, emails and other channels to ensure clients register and report to meet the agreed target numbers.
Responding to customers’ inquiries via social media, calls, walk-ins, emails, and other channels.
Participating in outreach and activation marketing activities.
Managing and resolving customer complaints and collecting and disseminating customer compliments.
Compiling accurate inquiry and registration reports.
Any other duty that may be assigned from time to time by the supervisor.
Qualifications and Experience
Bachelor's degree in Business, PR, Communications or a related field from an accredited or recognised institution.
A qualification in digital marketing and/or other professional qualification in marketing is an added advantage.
At least 2 years of experience in service sales and marketing. Experience in digital marketing of a service and/or in a call centre is an added advantage.
Registration with a professional body will be an added advantage.
Proficiency in computer applications.
How to Apply
Interested and qualified candidates should apply online via the Zetech University careers portal at careers.zetech.ac.ke. Use the following link to access the application page: Apply Now
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