Role Overview
Jamii Telecommunications Limited (JTL) is seeking a competent Account Manager to join our team. The primary objective of this role is to build, maintain, and grow our customer base and relationships. You will serve as the primary point of contact for clients, helping them achieve their objectives by providing tailored solutions and services under the "FAIBA" brand.
Key Responsibilities
- Relationship Management: Developing strong relationships with customers, connecting with key business executives, and stakeholders.
- Client Point of Contact: Act as a primary point of contact for clients, helping them achieve their objectives by providing tailored solutions and services.
- Account Growth: Identify and pursue new sales opportunities within existing accounts and beyond.
- Performance Monitoring: Monitor accounts’ health and ensure customer satisfaction through regular check-ins.
- Issue Resolution: Resolve client issues and complaints promptly to improve customer experience and retention.
- Contract Negotiation: Negotiate and contract, close and manage service agreements including conducting regular customer reviews with customers to assess service delivery and propose improvements.
- Delivery Management: Ensure timely and successful delivery of solutions according to customers’ needs and objectives.
- Reporting: Provide regular reports on account performance, sales activities, pipelines and forecast to management.
- Market Intelligence: Analyse market trends, customer needs and competitors’ offerings to stay competitive.
- Tender Management: Take the lead in tendering and tender management for both technical and financial proposals and proactively follow up.
- Continuous Learning: Stay updated on the JTL’s services, products, and solutions, as well as industry trends and emerging technologies.
Qualifications and Requirements
- Education: Bachelor’s degree in Business, Marketing, Telecommunications or any other related field.
- Experience: Proven 4 - 5 years’ work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role.
- Technical Proficiency: Proficiency in CRM software and Microsoft Office.
- Communication: Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive levels.
- Technical Acumen: Ability to understand technical concepts and translate them into business solutions.
- Analytical Thinking: Strong analytical skills with a proactive approach to problem-solving.
- Soft Skills: High level of customer focus, brand ownership, integrity, and a commitment to delivering results.
- Track Record: Proven track record managing clients’ relationships and achieving sales targets.
How to Apply
Interested and qualified candidates should apply online via the Jamii Telecommunications career portal. Visit careers.jtl.co.ke or follow the application link: https://www.myjobmag.co.ke/apply-now/1210367.
