Waitstaff

The role of Waitstaff at Lavender Hotel involves providing high-quality food and beverage service to guests, ensuring an exceptional experience characterized by professionalism and adherence to strict hotel standards. This position requires someone dedicated to customer satisfaction, capable of managing busy service periods efficiently, and maintaining impeccable hygiene and grooming standards.

Minimum Requirements

• Minimum certificate in Food & Beverage or equivalent.
• Hospitality or Food & Beverage service training will be an added advantage.
• At least one (1) year of professional experience in an established hotel, restaurant, or café.
• Experience in table service, buffet service, or banqueting is desirable.
• Excellent customer service and communication skills.
• Valid Food Handlers Certificate (mandatory).
• Knowledge of menu items, ingredients, and basic allergens.
• Basic knowledge of POS systems and cash handling.
• Ability to handle guest complaints professionally.
• Ability to carry trays and work efficiently during busy service periods.
• Willingness to work on shifts, weekends, and public holidays.
• Basic knowledge of food safety and hygiene practices.

Additional Expectations

• Ability to serve food and beverages according to hotel standards.
• Ability to stand and walk for long hours.
• Ability to take food and beverage orders accurately.
• High standards of personal hygiene and grooming.
• Strict adherence to hotel hygiene standards and SOPs (Standard Operating Procedures).
• Punctual, reliable, and trustworthy.
• Polite, respectful, and professional conduct.