Tupande Soko Chief of Staff

One Acre Fund is a nonprofit organization that supplies smallholder farmers in East Africa with asset-based financing and agriculture training services to reduce hunger and poverty. The Tupande Soko Chief of Staff role is central to executing business objectives and improving operational efficiency through strategic projects and cross-functional leadership.\n\n### Responsibilities\n\n#### Strategic Projects & Execution\n* Collaborate with the Director of Market Access and senior leadership to develop and implement strategies that align with Tupande's business objectives and improve operational efficiency.\n* Lead time-bound initiatives directly for the Soko MD (e.g., new product launches, investor/partner engagements, organisational restructuring).\n* Step in as project lead on critical initiatives where leadership bandwidth is limited.\n* Provide analytical support for new business opportunities or expansion decisions.\n\n#### Cross-Functional Coordination\n* Collaborate with Soko's support teams (Finance, Procurement, Sales, and Processing) to identify and resolve cross-functional bottlenecks that affect service delivery, growth, or impact.\n* Work with customer-facing teams to ensure customer service standards are maintained, using feedback and data to identify areas for improvement.\n\n#### Reporting & Performance Tracking\n* Manage OKR design and tracking, KPI reporting, and provide regular updates to senior management on operational performance and customer experience metrics.\n* Establish and maintain an effective operational control environment that promotes ethical and responsible behaviour through integrated processes.\n\n#### Team Management & Talent\n* Support direct reports on their professional development and daily work.\n* Build the team through strategic hiring.\n* Act as a liaison between customer-facing staff and senior leadership for team updates, planning, and feedback.\n\n#### Process Improvement\n* Identify and streamline bottlenecks in internal operations and manage the tracking of key departmental controls.\n\n### Career Growth and Development\nWe have a strong culture of constant learning and invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.\n\n### Qualifications\nFor this role specifically, you will have:\n* Specialized knowledge and expertise required to perform job duties.\n* Strong project management and organizational skills.\n* Advanced Microsoft Excel and PowerPoint (or Google Suite equivalents).\n* Excellent writing, communication, and presentation skills.\n* Experience with data analysis and performance management systems.\n\n### How to Apply\nInterested and qualified candidates should apply online through the One Acre Fund application portal: