Hospitality and TourismFull-TimeSenior-level(6+ yrs)
Job Description
As the Training Manager at Kempinski Hotels, you will be responsible for cultivating a robust internal training network by engaging directly with operations to foster meaningful professional connections. This role involves designing and delivering captivating training sessions that inspire and educate, while seamlessly embedding all Kempinski training programs into daily operations. You will act as a trusted coach to managers and Departmental Trainers, elevating the standard of departmental output and ensuring the highest luxury service standards are maintained.
Key Responsibilities
Conduct insightful analyses of training needs and measure the true impact of learning initiatives.
Expand educational resources by mentoring Departmental Trainers in the creation of property-specific training modules.
Seamlessly embed all Kempinski training programs into daily operations while maintaining meticulous records of progress.
Leverage data from the Kempinski e-learning platform (Lobsterink) to provide management with actionable insights.
Act as a trusted coach to managers and Departmental Trainers.
Collaborate closely with the General Manager to curate bespoke learning journeys for the Executive Committee and Department Heads.
Lead immersive 'Kempinski DNA' activities that instill brand values.
Proactively seek out innovative practices to refine training efficiency.
Partner with department heads to evaluate service quality through the Kempinski Experience Assessment (KEA) and ReviewPro.
Mentor and develop the training team itself to ensure internal excellence.
Execute KEA quality checks as directed to maintain five-star standards.
Identify and nurture rising stars for the Master Trainer designation.
Ensure accurate and timely submission of monthly regional and corporate training reports.
Personify Kempinski’s core values through exemplary personal conduct.
Collaborate with leadership to prepare a comprehensive annual Business Plan and Budget.
Conduct thorough annual self-audits to ensure ongoing compliance.
Uphold corporate training policies and foster strategic partnerships with external suppliers.
Maintain an unwavering commitment to the safety and well-being of the team by ensuring annual statutory training is completed timely.
Requirements and Qualifications
A Bachelor’s or Master’s degree in Business Administration or Hospitality Management.
At least 8 years of cumulative experience in the hospitality industry, ideally within a 5-star environment.
A minimum of 5 years of proven success in a similar leadership role.
Mastery of the English language, both spoken and written.
Additional language(s) considered a great advantage.
Benefits
Comprehensive Medical Cover for self and family.
Pension scheme.
30 days of Annual Leave.
How to Apply
Interested and qualified candidates should apply online by visiting the official recruitment portal: Kempinski Hotels on pinpointhq.com.
How to Apply
Interested and qualified candidates should apply online via the Kempinski Hotels application portal. Please visit https://www.myjobmag.co.ke/apply-now/1204675 which will redirect you to the official recruitment page on kempinski.pinpointhq.com.
