As a Training Assistant at 4G Capital, you will be responsible for assisting in the preparation and delivery of training and continuous learning programs for the company's workforce. Working closely with the Training Manager and operations team, you will ensure that training design, content, and delivery are aligned with business needs, particularly for the field force handling credit products for small business customers. You will also contribute to content development and conduct centralized group training sessions when necessary.
Roles and Responsibilities
Training Organization: Assist in maintaining and updating existing training programs and the library of training materials based on management and market requirements. Identify training gaps and develop materials accordingly.
Training Delivery: Assist in delivering 4G Capital training courses (averaging 1 week per month), assess candidate performance, and provide suitability recommendations.
Content Management: Prepare and deliver training for both staff and customers. Gather intelligence to inform customer training needs and update business training videos.
Performance Management: Conduct Quality Assurance (QA) to evaluate team performance against company policies and procedures.
Needs Analysis: Assist in conducting Training Needs Analysis (TNA) to identify loopholes or training gaps within the workforce.
Remedial Training: Provide refresher training to address gaps identified through TNA and QA. Conduct follow-up assessments to ensure adherence and provide feedback.
Required Skills and Qualifications
Bachelor's degree in Finance, Business Administration, Economics, or a related field.
Minimum of 3 years of experience in training and development, preferably in a financial or operations environment.
Excellent communication and interpersonal skills.
Field experience in retail and experience leading high-performing teams.
High level of IT and technology literacy.
Proficiency in leveraging digital learning platforms and tools.
Specialized skills in Microsoft Excel and Presentation software.
Keen attention to detail.
Personal Attributes
Self-starter and problem solver capable of working under minimal supervision.
High level of integrity.
Ability to motivate teams and provide constructive developmental feedback.
Strong orientation toward client service.
How to Apply
Interested and qualified candidates should apply online by visiting the following link: 4G Capital Application Link. Ensure that your qualifications align with the job requirements before submitting your application.
How to Apply
Interested and qualified? Go to 4G Capital on docs.google.com to apply. Follow the instructions on the linked page to submit your application details.
