The Trade Developer / Merchandiser is responsible for building and growing modern trade sales by ensuring branch targets are consistently met. The role involves providing excellent customer service, proactively solving problems, and increasing brand visibility and range within assigned stores. A key aspect of the role is building strong relationships with store-level staff, including salespeople and managers, to create a positive environment focused on sales growth.
Key Responsibilities
Achieve sales targets set by management for assigned branches.
Maintain discipline in reporting on time and adhering to working hours.
Act as a liaison between end consumers and Hotpoint, following up on product repairs and escalating issues unresolved after 5 days.
Ensure fast-moving items are always in stock and well-displayed; ensure pending LPOs for out-of-stock items.
Adhere to store planograms, clusters, and assortments.
Monitor pending orders and follow up for fast delivery.
Implement promotions and price changes promptly, ensuring price proof is available on the start date.
Maintain an updated codes list and request corrections for any identified errors.
Secure prime displays and ensure strong shelf share and visibility.
Monitor competitors and provide weekly market intelligence reports.
Expand the range of brands and products within branches to maintain competitiveness.
Train store salespeople to ensure they have the latest product knowledge.
Provide exceptional service to ensure customer satisfaction throughout and after the sales process.
Maintain a deep understanding of the entire Hotpoint product range.
Conduct work in a professional, ethical manner according to company policy.
Address customer complaints promptly.
Requirements
A diploma in a business-related course.
Minimum of 1 year of experience in the sales or marketing field.
Previous experience in a sales position selling directly to end consumers in dedicated stores is preferred.
How to Apply
Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as subject of the email.
How to Apply
Interested and qualified candidates should forward their CV to: careers@hotpoint.co.ke using the position as subject of the email.
