MoPhones is a young company on a mission to provide high-quality renewed devices for all Kenyans. Through our marketplace, we offer trust and transparency so that our users can choose renewed products with confidence and ease. Our integrated financing solutions make them affordable for any budget. Once we have scaled up in Kenya, we plan to expand to other markets. We are seeking a dedicated Telesales Representative to drive conversions and manage customer relationships effectively.
Key Responsibilities
Sales and Conversion
Own the end-to-end telesales process - lead contact, to qualification to objection handling to close.
Convert inbound and outbound leads into completed sales consistently.
Meet and exceed defined monthly sales and conversion targets.
Apply structured sales scripts while adapting to the customers' needs and buying signals.
Demonstrate strong closing instincts while maintaining ethical standards.
Customer and Product Education
Clearly explain device quality grades, warranties, pricing and instalment plans.
Educate customers on financing requirements and manage expectations upfront to reduce fallout.
Balance customer experience with commercial outcomes to close deals effectively.
Pipeline and CRM Discipline
Accurately capture and update customer data in the CRM in real time within the set SLAs.
Actively manage your pipeline, ensuring timely follow-ups and deal progression.
Maintain clean credit-ready submissions to support approval and delivery success.
Cross-functional Execution
Work closely with credit, logistics and CX teams to ensure smooth processing and delivery.
Proactively flag risks, delays or quality issues that may affect conversions or customer satisfaction.
Handle escalations professionally and escalate appropriately when required.
Performance and Continuous Improvement
Track personal performance against targets.
Identify patterns in objections, lead quality and drop offs and suggest improvements.
Refine sales techniques based on feedback, data and outcomes.
Qualifications and Experience
BA/BSc/HND qualification.
At least 1 year of experience in telesales or customer service roles.
Experience in the mobile device or technology sector is an added advantage.
Strong communication and interpersonal skills.
Proficiency in sales techniques and closing strategies.
Familiarity with CRM tools for managing leads and tracking conversions.
Ability to handle objections and rejections while maintaining a positive attitude.
