Nyota Njema Real Estate is an award-winning real estate company redefining land investment in Kenya. We specialize in diverse, tailor-made land investment solutions designed to meet the evolving needs of different investor profiles — from individuals and couples to youth, diaspora Kenyans, and investment groups. Our goal is to make land ownership in Kenya accessible.
The role of the Telesales Executive is to generate qualified leads, close property sales, and build long-term client relationships through high-volume outbound and inbound telesales engagements while promoting Nyota Njema Real Estate projects and investment opportunities.
Duties and Responsibilities
- Conduct high-volume outbound calls to prospective clients to generate property inquiries, site visits, and sales conversions.
- Professionally handle inbound calls, online inquiries, and lead follow-ups to maximize conversion rates.
- Qualify leads by understanding client budgets, preferred locations, property type, and investment objectives.
- Present, promote, and sell Nyota Njema real estate projects clearly and persuasively over the phone and digital platforms.
- Share accurate property details, pricing, payment plans, and availability with prospective clients.
- Prepare and follow up on quotations, offers, and booking confirmations to close sales.
- Consistently meet or exceed daily, weekly, and monthly sales targets and KPIs.
- Maintain accurate records of calls, leads, site visits, and closed deals in the CRM system.
- Build and nurture strong relationships with clients to encourage referrals and repeat investments.
- Upsell and cross-sell additional property options and value-added services where applicable.
- Handle client objections, concerns, and feedback professionally, escalating when necessary.
- Coordinate closely with sales, marketing, finance, and legal teams to ensure smooth client onboarding and documentation.
- Follow up on dormant or inactive leads to revive interest and close opportunities.
- Prepare regular sales reports, pipeline updates, and market feedback for management.
- Stay updated on company projects, pricing, promotions, and real estate market trends.
- Adhere to company policies, ethical selling standards, and compliance requirements at all times.
Key Skills, Requirements, and Qualifications
- Diploma or Degree in Sales, Marketing, Business, Real Estate, or related field.
- Minimum of 2–3 years’ experience in telesales, preferably in real estate, insurance, banking, FMCG, or service-based industries.
- Proven ability to meet or exceed sales targets.
- Excellent phone-based selling, negotiation, and closing skills.
- Strong communication and relationship management skills.
- Experience handling both inbound and outbound sales calls.
- Ability to work independently, remotely, and under minimal supervision.
- Proficiency in CRM systems and Microsoft Office tools.
- High level of integrity, professionalism, and customer focus.
Reporting To: Sales Manager / Business Development Manager
