Tele- Collections Intern- Wangige

Key Responsibilities

• Conduct outbound calls to follow up on overdue payments and recover debts.
• Negotiate repayment plans and schedules with clients.
• Maintain accurate and detailed records of all collections-related interactions and activities.
• Provide high-quality customer service by addressing inquiries professionally over the phone.
• Handle sensitive and confidential information with the highest level of integrity.
• Utilize Microsoft Office tools for reporting and tracking progress.

Requirements

• A Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Excellent communication and interpersonal skills with a professional phone presence.
• The ability to work effectively both independently and within a team environment.
• Basic understanding of debt collection processes and general customer service principles.
• Strong attention to detail and a high degree of accuracy in data entry and record-keeping.
• Integrity and the ability to maintain confidentiality.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Previous experience in a call center, customer service, or debt collections role is considered an added advantage.

How to Apply

Interested candidates should submit their application including a CV, Cover Letter, and a passport-sized photo to hr@edenbridgecapital.co.ke.

Please ensure you indicate the job title and the location (Wangige) in the subject line of your email.

Deadline: 12th April 2026