Tele-Collections Intern

About the Role

In this role, you will bring your vibrant leadership style and business acumen to a position where growth, innovation, and impact matter. You will be responsible for managing debt collection processes via telephone, maintaining high standards of customer service and integrity.

Key Responsibilities

• Engage with customers via telephone to manage debt collection processes.
• Maintain accurate and detailed records of all interactions and payment agreements.
• Apply customer service principles to resolve payment issues while maintaining professional relationships.
• Collaborate with the team to meet collection targets and operational goals.
• Handle confidential information with the utmost integrity.

Requirements

• Diploma or Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field.
• Excellent communication and interpersonal skills with a professional phone presence.
• Ability to work both independently and as part of a team.
• Basic knowledge of debt collection processes and customer service principles.
• High attention to detail and accuracy in record-keeping.
• Ability to handle confidential information with integrity.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Prior experience in customer service, call center, or debt collections is an added advantage.

How to Apply

To be considered, send your CV, Cover letter, and passport photo to: hr@edenbridgecapital.co.ke.

Instructions:

• Indicate the job title and location in the subject line (e.g., 'Tele-Collections Intern - Limuru').
• The application deadline is 12th April 2026.