Technical Support Attachment

Infoney Solutions is an ICT company whose main focus is ICT integration in education. We have marked its flagship in many educational institutions with major ICT integration projects successfully accomplished over the past 2 years.

Role Overview

This is a technical support internship role at Infoney Solutions Limited. The position is on-site and based in Ruiru, Kiambu. The selected candidate will assist in troubleshooting technical issues, delivering customer support, ensuring customer satisfaction, and providing solutions to improve the overall user experience.

Key Responsibilities and Daily Tasks

Daily tasks may include:

• Interacting with institution staff.
• Analyzing and resolving system-related concerns.
• Supporting the implementation of technology solutions.
• Assisting in troubleshooting technical issues.
• Delivering robust customer support.
• Ensuring customer satisfaction.
• Providing solutions aimed at improving the overall user experience.

Qualifications and Requirements

• Education: Must possess a BA/BSc/HND qualification.
• Proficiency in Technical Support and Troubleshooting to resolve system-related challenges effectively.
• Strong Analytical Skills to diagnose and address technical issues.
• Experience in Customer Support with a focus on ensuring Customer Satisfaction.
• Effective communication skills and a customer-centric approach.
• Ability to work collaboratively in an on-site team environment.
• A background in information technology, computer science, or related fields is considered an advantage.