Role Overview
The Operator Level 2 is a senior technical operator responsible for advanced 2D and 3D LiDAR segmentation, quality governance, and operational oversight. This role combines deep technical capability with analytical rigor and end-to-end program accountability. DDD delivers high-quality, competitively priced business process outsourcing (BPO) solutions to clients worldwide while providing professional opportunities for talent from underserved populations.
Responsibilities
Technical & Quality Oversight
- Conduct advanced-level 2D/3D annotation and segmentation tasks.
- Perform structured quality audits.
- Identify systemic annotation errors and implement corrective actions.
Operational Ownership
- Take end-to-end accountability for program health.
- Allocate work effectively across operators.
- Ensure achievement of defined team targets: Productivity, Quality, SLA, Efficiency, and Utilization.
- Ensure strict adherence to process and quality frameworks.
Governance & Stakeholder Engagement
- Manage reporting, training, and policy adherence (where no separate POCs exist).
- Interface professionally with global stakeholders.
- Manage multiple operational streams concurrently.
Requirements & Qualifications
Education
- Diploma or higher qualification in a relevant field such as Computer Science, Information Technology, Engineering (Computer, Electrical, Geospatial, Robotics), Data Science, or Analytics.
Experience
- Minimum of 24 months (2 years) of LiDAR labeling experience.
- Demonstrated advanced expertise in 2D and 3D LiDAR annotation and segmentation.
Technical & Analytical Competencies
- Advanced LiDAR Expertise: Capability in complex 3D point cloud segmentation, multi-class object classification, handling occlusions, edge-case scenarios, and precise cuboid alignment.
- Tools: Proficient in MS Office or Google Suite; working knowledge of JIRA or ticketing systems.
- Data Analysis: Advanced Excel/Google Sheets capability (Pivot tables, VLOOKUP, data manipulation).
- Problem Solving: Experience with Root Cause Analysis (RCA) and data-driven performance analysis.
- Metrics: Understanding of operational metrics including Shrinkage, Utilization, Productivity, and SLA adherence.
How to Apply
Interested and qualified candidates should apply online by visiting the following link: Apply for Technical Operator- II. Follow the instructions on the partner portal (smrtr.io) to submit your details and CV.
