Our client is a global enterprise software company that develops solutions for managing and automating complex network security environments. Their platform is used by large, distributed organizations to secure hybrid infrastructure, automate policy changes, and maintain compliance across cloud and on-premise networks.
They are seeking an experienced Technical Account Manager / Solutions Engineer to serve as the primary technical advisor for enterprise accounts, ensuring customers successfully deploy, use, and derive meaningful value from the company's network security solutions. This position requires a combination of deep technical expertise, strong communication skills, and the ability to proactively guide customers through complex technical environments.
Responsibilities
Client Engagement & Adoption: Drive product adoption across accounts by guiding best-practice usage, partnering with Sales on retention/upsell opportunities, and reporting value through engagement metrics.
Technical Expertise & Deployment Support: Lead customers through onboarding and technical deployment, ensuring optimal configuration and measuring product adoption through clear KPIs.
Customer Support & Issue Resolution: Resolve early technical issues, proactively address usage risks, and track satisfaction and support outcomes through structured metrics.
Cross-functional Collaboration: Work with R&D and product teams to advocate for customer needs, share best practices, and contribute to shared KPIs that improve adoption and overall client value.
Requirements
Relevant degree (Computer Science, Information Security, Business, or related field) or equivalent hands-on experience.
3+ years of full-time professional experience in a customer-facing pre-sales, customer success or account management role, ideally within the cybersecurity or network security domain.
Strong knowledge of network security, firewall management, cloud security concepts, and security policy management.
