Information TechnologyInternshipEntry-level(0-1 yr)
Job Description
Role Overview
COSEKE is a Pan African IT solutions specialist company since 1990 providing Information and Content Management Solutions to change how work gets done in organizations of all sizes. We are uniquely qualified to provide complete solutions as per all our clients' needs. This internship role is designed for individuals looking to gain practical experience in Information and Content Management Solutions while supporting technical teams, assisting clients, and contributing to project implementation.
Key Responsibilities
Technical Support & Client Assistance
Assist in providing first-level technical support to users under supervision.
Help troubleshoot basic software and system issues.
Support the management of ticketing systems and track assigned issues.
Document common issues and solutions for knowledge base development.
Pre-Sales & Product Support
Support the team in preparing technical demonstrations and presentations.
Assist in gathering user requirements and documenting findings.
Participate in product demos and client meetings for learning purposes.
Bid & Proposal Support
Assist in compiling technical documentation for proposals.
Support the team in preparing bid-related materials and submissions.
Customer Experience & Project Support
Work with team members to ensure smooth on-boarding of clients.
Assist in user training and system adoption activities.
Support project implementation tasks as assigned.
Innovation & Learning
Participate in system testing and feedback sessions.
Support development of internal tools or demo applications.
Conduct research on new technologies and industry trends.
Quality & Compliance
Adhere to company policies and quality standards.
Support documentation required for ISO and internal processes.
Participate in continuous improvement initiatives.
Learning Objectives / KPIs
Timely response to assigned support tickets.
Ability to troubleshoot and escalate issues appropriately.
Active participation in team tasks and projects.
Quality of documentation and reports.
Demonstrated improvement in technical and soft skills.
Positive feedback from supervisors and team members.
Qualifications & Requirements
Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.
Relevant professional certifications are an advantage.
How to Apply
Send your CV and a brief cover letter expressing your interest to hr.ke@coseke.com with the subject line "Support Engineer Internship" by COB 17th April, 2026. Only shortlisted candidates will be contacted.
How to Apply
Send your CV and a brief cover letter expressing your interest to hr.ke@coseke.com with the subject line Support Engineer Internship by COB 17th April, 2026. Only shortlisted candidates will be contacted.
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