CARE International is a major humanitarian agency delivering emergency relief and long-term international development projects. The Support Services Manager acts as a strategic enabler of CARE Kenya’s mission, providing strategic leadership and oversight of CARE Kenya’s operational functions, ensuring that supply chain, administration, and logistics systems are efficient, transparent, and aligned with CARE Kenya and CARE USA standards.
Key Responsibilities
Procurement
Lead and monitor all procurement activities to ensure timely, cost-effective, and compliant acquisition of goods and services.
Logistics
Oversee warehouse operations and stores management, ensuring adherence to CARE policies and donor requirements.
Fleet Management
Coordinate fleet operations across projects, ensuring resources are deployed appropriately and efficiently.
Field Office Support
Provide oversight of procurement, fleet, warehousing, and logistics functions at the field office level, supporting decentralization where appropriate.
Administration
Ensure operational systems and processes are streamlined, compliant, and aligned with CARE Kenya and CARE International standards, while fostering continuous improvement.
Strategic and Operational Management (25%)
Provide strategic leadership and advice to the Operations team, ensuring operational strategies are integrated into the overall Country Office (CO) strategy.
Develop, organize, and oversee activities of the Operations Department to deliver timely and effective support to the Country Office and ESA Regional Office teams.
Manage Country Office supply chain performance against global KPIs, analyze results, and take corrective action to continuously improve efficiency, effectiveness, and compliance.
Foster strong collaboration between Programs and Operations, ensuring operational systems directly support program delivery and impact.
Work with the Senior Management Team to ensure CARE Kenya has appropriate operation structures, management systems, and support mechanisms to implement high quality programming.
Lead business process improvements across operations, introducing innovations and efficiencies that reduce costs, strengthen accountability, and enhance service delivery.
Requirements and Qualifications
A BA/BSc/HND degree in a relevant field.
Knowledge of Supply Chain, Procurement, Administration, Logistics, and IT Systems.
Ability to provide strategic leadership and advice within an NGO setting.
Experience managing operational performance against global KPIs.
