Support Service Coordinator

Key Responsibilities

• Supervise daily Front Office operations to ensure professional patient and visitor experience.
• Coordinate outsourced services including laundry, housekeeping, waste management, and security.
• Monitor service quality, compliance with SLAs, and operational performance standards.
• Conduct inspections, audits, and performance reviews for outsourced vendors.
• Ensure compliance with healthcare regulations, infection prevention standards, OSHA, NEMA, DOSH, and Ministry of Health requirements.
• Manage incident reporting, corrective actions, and emergency preparedness activities.
• Coordinate service schedules, reporting, budgeting, invoice verification, and contractor performance meetings.
• Liaise with internal departments and external service providers to ensure seamless support operations.
• Support continuous improvement initiatives to enhance service quality, patient satisfaction, and operational efficiency.

Requirements and Qualifications

• Bachelor’s degree in Health Services Management, Hospitality Management, Business Administration, or related field.
• Diploma holders with substantial relevant experience may be considered.
• Minimum 4–6 years’ experience in support services, facilities management, or hospital administration.
• At least 2 years in a supervisory role within healthcare or hospitality.
• Experience managing outsourced service providers and vendor contracts.
• Knowledge of healthcare regulations, environmental compliance, and occupational health & safety standards.

Skills & Competencies

• Strong leadership and team coordination skills.
• Excellent communication and stakeholder management abilities.
• Strong problem-solving, organisational, and multitasking skills.
• Experience in SLA monitoring, vendor management, and quality audits.
• Proficiency in MS Office, Excel, HMIS, and reporting systems.
• High attention to detail, integrity, and decision-making ability under pressure.