The Supervisor, Functional Systems is responsible for maintaining and supporting the bank’s business applications. This role ensures optimal system performance, application availability, and integration while addressing business needs and regulatory requirements. The incumbent will work closely with IT, business units, and vendors to drive system enhancements and efficient operations.
Key Responsibilities
Application Management & Support
- Ensure 24/7 availability and optimal performance of business applications.
- Troubleshoot, analyze, and resolve system issues in coordination with internal teams and vendors.
- Support system upgrades, patches, and testing for new features or modules.
Business & Technical Analysis
- Assess business needs and ensure applications align with operational and regulatory requirements.
- Conduct system parameterization, including new product setups and configuration updates.
- Coordinate system testing, implementation, and go-live activities.
Integration & Enhancement
- Work on seamless integration between business and digital applications.
- Assist in API and middleware configurations for third-party integrations.
- Provide input on system improvements and automation initiatives.
Security & Compliance
- Ensure adherence to IT security policies and regulatory standards.
- Participate in Disaster Recovery and Business Continuity Planning (DRP/BCP) exercises.
- Follow up on audit findings and implement corrective actions.
Stakeholder Collaboration & Documentation
- Serve as a liaison between IT, business units, and vendors for application-related matters.
- Provide necessary training and support to end-users on system functionalities.
- Maintain proper documentation, including SOPs, reports, and system logs.
Key Relationships
- Customers of this Position: All Departments in the Bank
Qualifications & Experience
- Bachelor's degree in IT, Computer Science, or a related field.
- Minimum 3 years of experience in banking business applications or related fields.
- Proficiency in SQL, Oracle DB, and database management.
- Essential: Experience with core banking systems, specifically Oracle Flexcube.
- Knowledge of financial principles, banking operations, and regulatory compliance.
- Familiarity with ITIL framework and change management processes.
Core Competencies
- Strong troubleshooting and analytical skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills.
- High attention to detail and problem-solving mindset.
How to Apply
Interested and qualified candidates are encouraged to apply by visiting the official SBM Bank website at www.sbmbank.co.ke or via the application portal provided.
