The role of the Student Application & Monitoring associate is to manage the onboarding and continuous support of members throughout their journey with CHANCEN. The associate also plays a key role in monitoring students’ progress, providing guidance on academic and behavioural issues, and ensuring compliance with CHANCEN’s values. Additionally, the student Application & Monitoring associate conducts campus visits, supports outreach efforts, and addresses any queries from members, helping to foster strong relationships and a supportive environment for all participants. This is a dynamic and essential position for ensuring the success of students within the Chancen program.
Key Roles and Responsibilities
Application and Member Onboarding
Conducting ISA information sessions, workshops, and guardian meetings in different PEIs.
Conducting the signing of the ISA contract signing process between CHANCEN and the Applicants using the platforms provided by CHANCEN.
Conducting the signing process between CHANCEN and guardians/guarantors.
Responding to and/or clarifying all queries from both the applicants and guardians/guarantors, or any other incoming questions from anyone.
Creating the content to use during meetings with both the applicants and the guardians/guarantors.
Support all CHANCEN members to open Bank accounts during onboarding sessions.
Support the team to conduct outreach initiatives to meet directly with guardians and students in their local areas, building relationships and trust within the community.
Maintain a database of common questions and responses to streamline future communications. Establish a systematic approach for responding to inquiries from applicants, guardians, and other stakeholders, ensuring all queries are addressed promptly and accurately.
Prepare and share feedback reports for all onboarding sessions to generate insights and continuously improve the customer experience.
Student Monitoring and Evaluation
Plan, coordinate, and conduct student monitoring activities on topics such as Chancen values, personal and professional skills, and financial literacy.
Review reports of failing students or those who didn’t complete trimester activities, and provide advice on the next steps.
Assess cases and advise on next steps for students who have broken Chancen rules and/or values.
Monitor student behaviours and flag any cases of disciplinary cases.
Conducting campus visits to engage the members and answer any queries they may have in order to build trust within the community.
Update the complaint and queries register on a weekly basis.
Monitor and manage overall student monitoring activities and impact.
Requirements
Skills and Qualifications
Bachelor’s degree in Communication, Education, Social Sciences, Development studies or any related field.
1-3 years of experience working with youth programs, student admissions, or related roles.
Ability to engage different and large audiences.
Attentive to detail, with good organizational skills.
Good communication skills (presentation and writing skills).
Knowledge on the higher education space (Preferred).
Experience working with universities, colleges, NGOs or student financing organizations is an advantage.
Benefits
21 days of annual leave, excluding national holidays.
Training, learning and development opportunities and financial support for further education.
Medical insurance/aid coverage and wellbeing initiatives.
A fulfilling work environment in a supportive and entrepreneurially driven organization with clear, frequent growth opportunities.
