Hospitality and TourismFull-TimeMid-level(3-5 yrs)
Job Description
At MGallery, we believe in the power of each moment, from the spectacular sunrise to the stolen glances. Our hotels are more than just a collection of unique destinations—they are a tapestry of stories, culture, and local essence, woven together to create a distinct hospitality experience. Since 2008, MGallery has been dedicated to building a diverse and luxury environment.
The Spa and Wellness Manager is responsible for directing and leading the day-to-day operations of the Spa & Wellness department, ensuring all luxury standards are met while driving financial and operational success.
Key Responsibilities
Establish and maintain the highest standards of etiquette and service in all guest and staff interactions.
Execute Spa & Wellness objectives across operations, finance, people management, and marketing.
Direct and lead day-to-day Spa operations ensuring all standards are followed.
Train and manage a team of dedicated spa professionals, fostering accountability and alignment with business goals.
Monitor daily activities, address issues promptly, and continuously strive for excellence.
Stay updated on spa services, pricing, schedules, specials, and competitor offerings.
Lead by example, demonstrating proper etiquette and professionalism at all times.
Communicate housekeeping and maintenance needs, ensuring prompt action.
Support team members in all aspects of the business operation.
Ensure team members are familiar with all areas of the Spa & Wellness operation, including product knowledge and retail sales.
Assist in the recruitment, development, and training of all Spa & Wellness team members.
Qualifications and Requirements
At least 4 years of experience managing a luxury hotel spa.
A Bachelor's degree (BA/BSc) or HND qualification.
Flexibility – this is a full-time role; flexibility and shift work is required.
A deep understanding of hotel operations.
Ability to work on own initiative with a structured and organized approach to work planning.
Excellent communication skills with proficiency in spoken and written English.
Outgoing, bubbly, and confident personality when dealing with a range of customers.
Previous experience in a similar role within a 4 or 5-star hotel environment.
How to Apply
Interested and qualified candidates should apply online via the MGallery Hotel Collection recruitment portal on SmartRecruiters.
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