Bühler is a global leader in processing foods and manufacturing advanced materials. We are seeking a Service Skills Development Manager for the MAI region to ensure the continuous growth and technical proficiency of our Field Service Engineers. In this role, you will be responsible for developing a strategic roadmap for skill development that aligns with our global business objectives and ensures our technical teams provide world-class service.
Key Responsibilities
Strategic Planning: Develop and execute a strategic roadmap for the skill development of Field Service Engineers aligned with business objectives.
Gap Analysis: Identify key areas for improvement and create action plans to address skill gaps within the service team.
Program Implementation: Lead the design and implementation of skill development programs, covering technical competencies, customer service excellence, and industry-specific knowledge.
Mentorship and Coaching: Facilitate mentorship programs and provide ongoing coaching to Field Service Engineers for continuous improvement.
Team Culture: Foster a culture of collaboration and knowledge sharing within the team.
Performance Evaluation: Establish performance metrics and evaluation mechanisms to assess the effectiveness of skill development initiatives.
Stakeholder Collaboration: Collaborate with HR, Training Managers, Operations, and Business Academies to ensure alignment of skill development initiatives with organizational goals.
Requirements and Qualifications
Bachelor's degree (BA/BSc/HND) in Engineering or Business Administration.
Minimum 8-10 years of experience in a relevant field.
Proven experience in leading skill development programs specifically for field service or technical roles.
In-depth knowledge of Buhler technologies and equipment.
Strong leadership, communication, and interpersonal skills.
Ability to analyze training needs and design targeted skill development programs.
How to Apply
Interested and qualified candidates should apply online through the Buhler Group recruitment portal at jobs.buhlergroup.com. You can access the specific application page via the link below:
