As a Service Advisor for Heavy Commercial vehicles, you will serve as the primary point of contact for customers, managing service and repair requests for commercial vehicles. You will be responsible for accurately capturing vehicle issues, preparing job cards, and providing repair and maintenance advice with cost estimates. This role involves planning, scheduling, and coordinating workshop activities to ensure efficient workflow and timely service delivery.
Key Responsibilities
Customer Liaison: Serve as the primary point of contact for customers, managing service and repair requests for commercial vehicles.
Documentation: Accurately capture vehicle issues, prepare job cards, and provide repair and maintenance advice with cost estimates.
Workflow Coordination: Plan, schedule, and coordinate workshop activities to ensure efficient workflow and timely service delivery.
Technical Support: Liaise with technicians and parts departments to support diagnostics, repairs, and parts availability.
Progress Monitoring: Monitor job progress, prioritize urgent cases, and provide regular updates to customers.
Breakdown Management: Handle breakdown coordination and field service support to minimize vehicle downtime.
Customer Satisfaction: Ensure high customer satisfaction by managing inquiries, resolving complaints, and promoting additional services and maintenance solutions.
Key Qualifications
Education: A Bachelor’s or Diploma in Automotive Engineering, Mechanical Engineering, or a related field.
Experience: 3–5 years’ experience in a similar role within the automotive industry.
