Information TechnologyFull-TimeSenior-level(6+ yrs)
Job Description
Role Overview
The Senior Services Analyst plays a key role in supporting the product by unlocking business and technological opportunities that add value to the organization and its customers.
Key Responsibilities & Goals
Monitor Service Level Agreements (SLAs) to ensure required service levels are consistently met.
Ensure all IT Service Management (ITSM) processes, Operational Level Agreements (OLAs), and Underpinning Contracts meet agreed service level targets.
Support product value delivery by identifying and leveraging technological and business opportunities.
Requirements & Qualifications
BA/BSc degree or Higher National Diploma (HND) in ICT, Computer Science, or a related field.
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