Established 12 years ago, PrideInn Hotels, Resorts & Camp stands as a prominent and rapidly growing hospitality brand in Kenya. Operating across 5 counties with 8 hotels and a camp, PrideInn is looking for a Senior Relationship Manager in Nairobi.
Job Purpose
To generate new sales using existing and potential customer networks, to manage a portfolio of accounts, ensure customers' needs and requests are met, respond to queries in a timely manner, and deliver a positive customer experience. The role aims to grow business by building successful, long-term client relationships.
Key Duties & Responsibilities
Drive sales of hotel accommodation, conferences, meetings, Food & Beverage, weddings, events, spa, transfers, retreats, and team-building packages across corporate, government, NGOs, UN, counties, schools, churches, airlines, social, and individual clients.
Develop and maintain strong relationships with existing and prospective clients to generate new business and maximize revenue.
Conduct daily sales calls, client visits, appointments, and follow-ups, ensuring all leads and opportunities are tracked through to closure.
Prepare and issue quotations, proposals, and other sales documentation in line with company policies and client requirements.
Achieve and exceed monthly sales targets through proactive business development, upselling, and conversion of leads.
Conduct market intelligence and competitor analysis to identify market trends, business opportunities, and competitive positioning.
Maintain accurate sales trackers and provide timely updates on prospects, confirmed business, and sales activities.
Ensure timely attendance to scheduled client appointments and respond promptly to client enquiries and requests.
Promote excellent customer satisfaction by consistently upholding PrideInn Values and the Employee Voice of Honour.
Gather and share client feedback with relevant teams to support service improvement and enhance the guest experience.
Perform any other duties as assigned by management from time to time.
Minimum Qualifications & Requirements
Education: BA/BSc/HND qualification
Experience: Minimum 3 years of relevant experience
Skills: Excellent communication and negotiation skills, customer service orientation
