The Senior Manager, Investment Groups at KCB Bank Kenya is responsible for driving portfolio growth, executing segment strategies, and optimizing profitability. The role focuses on identifying growth opportunities within the investment groups segment, designing tailored propositions, strengthening customer relationships, and ensuring robust governance and compliance.
Key Responsibilities
- Portfolio Growth: Deliver portfolio growth targets by executing strategies that increase investment group acquisition, balances, and overall segment revenue.
- Profitability & Revenue: Drive profitability and revenue performance through effective cross-sell, retention, and yield optimization initiatives.
- Market Analysis: Identify growth opportunities by analysing market trends, customer behaviour, and competitor activity to inform strategy.
- Segment Propositions: Design and enhance segment propositions tailored to the needs of investment groups with measurable outcomes such as product uptake, penetration rates, and customer adoption.
- Relationship Management: Strengthen customer relationships and engagement with investment groups, measured through retention rates, wallet share, and satisfaction scores.
- Outreach & Brand Visibility: Expand segment visibility and reach through targeted outreach initiatives, partnerships, and community engagement, measured by acquisition and brand presence.
- Collaboration & Execution: Drive execution of segment initiatives in collaboration with internal teams (product, marketing, digital, and operations), ensuring timely delivery against agreed KPIs and campaign targets.
- Frontline Enablement: Enable frontline teams through training and support, improving sales productivity, conversion rates, and customer engagement.
- Governance & Risk Management: Strengthen governance, risk management, and compliance by identifying key risks, reviewing audit outcomes, enforcing controls, and ensuring adherence to regulatory and internal standards.
Requirements
- Education:
- Bachelor's Degree in Business or any relevant degree.
- Professional Qualifications in Project Management or related business field.
- Master's Degree in Business or any relevant field.
- Experience:
- A minimum of 8 years of experience.
