As a Senior IT Operations Engineer, your mission is to elevate IT support and system management to world-class standards. You will solve complex technical issues and strategize on IT infrastructure, ensuring scalability, security, and optimal performance. Your leadership will build upon foundations, enhancing the SaaS environment and macOS fleet management for the global team, affectionately known as 'Remoters'.
This senior position demands a blend of technical prowess, strategic planning, and team leadership. You are expected to:
- Lead by example, setting high standards in system administration, particularly for SaaS platforms like Google Workspace, Notion, Slack, and Okta, and in endpoint management for macOS.
- Mentor junior team members, sharing deep knowledge and fostering a culture of continuous improvement and learning.
- Assist with the rollout and governance of AI tools across the business, from Claude for Work seat management to Notion AI agents.
- Drive initiatives that enhance IT infrastructure, ensuring solutions are robust, scalable, and secure.
- Act as a key decision-maker in the selection and implementation of IT tools and practices that align with Remote's long-term vision.
Key Responsibilities
- Strategize and implement advanced IT solutions to enhance end-user support and system management.
- Lead projects to improve SaaS and AI tool estate, ensuring efficient, secure, and compliant operations.
- Mentor junior engineers, sharing knowledge and guiding them in their professional development and project work.
- Collaborate with cross-functional teams to align IT operations with broader company objectives.
- Support audits and access reviews for SaaS and AI tools, tracking usage and flagging spend where seats sit idle.
Skills & Qualifications
- BA/BSc/HND degree.
- Proven experience in a senior IT operations role, with a track record of improving IT infrastructure and end-user support.
- Hands-on experience with enterprise AI tools (Claude, ChatGPT, or similar), including seat management, access control, and usage review.
- Expert knowledge of macOS environments, SaaS platform administration, and security compliance.
- Strong leadership skills, with the ability to mentor and guide a team through complex projects and challenges.
- Excellent problem-solving abilities, capable of strategic thinking and innovation.
- Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience.
- Experience in remote work environments is highly valued.
Growth Opportunities
This role is a gateway to higher leadership positions within Remote's IT department. You will have the opportunity to shape the direction of IT operations, influence company-wide technology decisions, and mentor the next generation of IT professionals. You'll help set the pace for how Remote adopts AI tools safely and well.
How to Apply
Interested and qualified candidates should apply online via the application link: Apply Here.
