The Senior IT Business Analyst (BAM) is responsible for ensuring the end-to-end reliability, scalability, and business alignment of the Core system and all supporting digital and integration ecosystems that enable Britam Asset Managers’ operations, sales, and customer experience.
Key Responsibilities
- System Enhancement: Drive continuous enhancement of Unit Master to support evolving BAM business needs, products, and regulatory requirements.
- Business Analysis: Translate business requirements into system configurations, functional enhancements, and scalable solutions.
- Project Leadership: Lead delivery of technology components for BAM initiatives, including new fund launches, digital products, and distribution channels.
- Process Automation: Identify, design, and implement process automation opportunities to reduce manual effort and improve turnaround times.
- Operational Efficiency: Drive straight-through processing (STP) across onboarding, transactions, reconciliations, and reporting.
- Integration & Digital Platforms: Design and support integration solutions between the core system, digital platforms, and third-party platforms.
- Customer Experience: Ensure seamless digital self-service capabilities for clients and sales teams, improving customer experience and adoption.
- Data Flow Optimization: Lead data flow design and optimization, ensuring real-time or near real-time synchronization across systems.
- Change Management: Manage and coordinate system changes, releases, and upgrades, ensuring minimal business disruption.
- Vendor Management: Engage vendors and partners to deliver enhancements, integrations, and platform improvements.
- Strategic Innovation: Proactively identify technology gaps and recommend innovative solutions to support BAM growth and efficiency.
Requirements
- Bachelors degree in Computer Science or Information Technology.
- 3-4 years of experience in IT Services and System Development.
- Demonstrate a strong understanding of and high regard for emerging mobile and web technologies.
- Comprehensive knowledge of the Systems Development Life Cycle (SDLC) as well as project management processes and execution.
- A sound understanding of portfolio, program, and project management with a track record of delivering and enabling large-scale complex change programs.
- Exceptional interpersonal skills.
- Ability to set and manage priorities judiciously.
- Excellent organizational and analytical skills.
