Senior Information Communication Technology Officer (Microsoft Nav/ Portals)

The Senior Information Communication Technology (ICT) Officer (Microsoft Nav/ Portals) reports to the Assistant Director, Information Communication Technology. This role involves managing and maintaining kasneb's critical ICT infrastructure, with a specialized focus on the Microsoft Dynamics NAV and Business Central ecosystems.

Job Specification

The Senior Information Communication Technology (ICT) Officer will be responsible for:

• Managing and maintaining ICT systems, including hardware, software, and networks.
• Installing and configuring computer systems.
• Providing end user support and training users on effective and efficient use of ICT facilities.
• Provide ongoing maintenance and support for the existing Microsoft Dynamics NAV portals.
• Ensure that the portals operate at optimum levels with no downtimes.
• Perform customizations and additional capabilities on existing portals and develop additional portals as applicable.
• Document and troubleshoot the errors and any other issues on each functional module of the system.
• Develop and customize existing and new modules as per user needs while creating additional functionality based on used needs.
• Support third party integrations where required.
• Develop additional portals as may be required.
• Administer and maintain the Microsoft Dynamics 365 Business Central System (ERP).
• Oversee the integration of MS 365 Business Central with other systems.
• Transfer specific functions to the portals in liaison with the portal developer.
• Diagnosing and troubleshooting complex technical issues and coordinate solutions.
• Installing, configuring and monitoring Local Area Network components.
• Administering and managing users in the Active Directory, e-mail server and User applications.
• Ensuring Business continuity by performing regular updates, patches, and backups.
• Monitoring systems for potential vulnerabilities and respond to security incidents as needed.
• Preparing and maintaining documentation for ICT processes, systems configurations, and procedures.

Person Specifications

For appointment to this grade, an officer must have:

• Cumulative service period of six (6) years relevant work experience three (3) of which should have been in the grade of Information Communication Technology Officer I or in a comparable position. Such experience to include expertise in Microsoft Dynamics NAV development, customization and upgrade; development, maintenance and upgrade of Microsoft Dynamics NAV portals.
• Bachelor of Science degree in any of the following fields: Computer Science, Computer Technology, Informatics, Computer Science & Technology, Information Systems, Informatics and Computer Science, Information Technology, Computer Security and Forensics, Business Information Technology, Electrical/Electronic Engineering, Telecommunications Engineering or its equivalent qualification from a recognized Institution.
• Membership to a relevant professional body and in good standing where applicable.
• Certificate in Database Management (Oracle, SQL, DB2 or its equivalent), Information Security (CISSP, Security+, CISA, CISM or its equivalent), Service Support Operations (ITIL, COBIT or its equivalent), Network Administration (CCNA, HCNA, N+, HP or its equivalent), System Administration (MCSE, Linux, Unix or its equivalent), or Software Development (Java, Visual Studio, Python, Oracle, or its equivalent) or relevant certification from an accredited examination body.
• Shown merit and ability as reflected in work performance and results.