Senior Import/Export Operations Specialist

Responsibilities

• Shipment Management: Receive shipment alerts, check and confirm details in Cargo sphere (CWI), and coordinate the opening of shipment files.
• Documentation: Prepare, control, and distribute all required import and export documents to carriers, consignees, and shippers while complying with internal and external regulations.
• Coordination: Arrange collections with origin stations for imports and coordinate with shippers for export shipments. Manage booking confirmations within 24 hours.
• Quality Control: Perform quality checks on Draft Bills of Lading, ETA details from shipping lines, and address any discrepancies prior to shipment arrival or departure.
• Reporting: Send out status and tracking reports to customers, origin, and destination offices. Provide SOB/Pre-alerts upon approval of drafts.
• Financial Operations: Invoice shipments based on rate agreements, process local billings or bill-backs to origin stations, and manage financial exception reports such as sick files or unbilled trackers.
• Process Improvement: Ensure local import deliveries are routed via Saloodo where applicable, update SOPs for African regional requirements, and align Ocean Cross Trade processes.
• Support & Supervision: Support the OFR Team Leader with system implementations and provide backup or supervision for team members during peak periods or absences.
• Relationship Management: Develop and maintain relationships with customers and support Sales/Key Account Management in exception handling.

Qualifications and Experience

• Experience: Minimum of 3 to 5 years of professional experience specifically in Ocean Freight operations.
• Education: BA/BSc/HND or Matric level education.
• Regulation Knowledge: Deep understanding of Customs requirements, Road Transport regulations, and Import/Export laws for African countries.
• Systems Proficiency: Experience with CWI (Cargo Wise) and Microsoft Office applications.
• Core Skills: Strong communication (written and spoken), interpersonal, influencing, and negotiation skills. Excellent planning and organizational abilities with a customer-focused mindset.

What We Offer

• Opportunities in a global company to contribute ideas and skills toward shared goals.
• Potential for further career development.
• Competitive salary.

How to Apply

Interested and qualified candidates should apply through the DHL career portal. Visit the application page here: https://www.myjobmag.co.ke/apply-now/1228713 which will direct you to the DHL recruitment system at dpdhlgroup.avature.net.