Senior Import/Export Operations Specialist

Key Responsibilities

• Shipment Management: Receive shipment transmissions/alerts and verify details in Cargo sphere - CWI. Coordinate the opening of files and transport orders.
• Documentation: Prepare, control, and distribute all necessary import/export documents (e.g., bills of lading, commercial invoices, packing lists) to relevant parties.
• Coordination: Arrange collections with origin stations for imports and coordinate with shippers for exports. Manage bookings with carriers and provide confirmations to clients.
• Quality Control: Perform quality checks on draft documents and shipment details (ETA/ETD) against shipping line data. Address any discrepancies promptly.
• Reporting & Communication: Send regular status/tracking reports to customers and internal offices. Maintain relationships with customers and support sales/account management in handling exceptions.
• Financials: Invoice shipments based on rate agreements and manage financial exception reports (unbilled, sick files, etc.).
• Compliance: Stay updated on industry regulations and African country-specific rules. Update Standard Operating Procedures (SOPs) as required.
• Team Support: Supervise operations to provide backup during peak activities and assist the Team Leader with system implementations.

Requirements and Qualifications

• Education: BA/BSc/HND or Matric level education.
• Experience: Minimum 3–5 years of experience specifically in Ocean Freight.
• Technical Knowledge: Deep understanding of customs requirements, road transport, and import/export regulations.
• Systems: Proficiency in Cargo sphere - CWI and Microsoft Office applications.
• Soft Skills: Excellent written and spoken communication, interpersonal, influencing, negotiation, and organizational skills.

Benefits

• Opportunities in a global company to contribute ideas and skills.
• Possible further career development.
• Competitive salary.