Senior Debt Collection Officer

Baron Capital Limited is a non-deposit taking lending institution registered in the Republic of Kenya since 2016, with operations starting in January 2017 in Ongata Rongai. Their products include Logbook Loans, Title Deed Loans, Asset Financing, and Loan Buy Off.

We are seeking a seasoned and results-driven Senior Collection Officer to join our dynamic team. In this critical role, you will be responsible for managing a portfolio of overdue accounts, employing expert negotiation skills to secure repayments, and ensuring compliance with all regulatory standards. Your primary mission will be to minimize financial risk and recover debt while maintaining the highest level of professionalism and customer service.

Role Description

As a Senior Collection Officer, you will play a key role in safeguarding our financial assets. Your day-to-day responsibilities will include:

• Proactively contacting customers with overdue accounts via phone, email, and formal letters to negotiate sustainable repayment plans.
• Maintaining meticulous records of all collection activities, communications, and customer interactions.
• Monitoring account statuses and strategically escalating complex cases to the appropriate level when necessary.
• Ensuring strict adherence to all national laws, regulations, and internal company policies governing debt collection practices.
• Professionally and empathetically resolving customer complaints and disputes related to their accounts.
• Preparing and presenting regular, detailed reports on collection progress, recovery rates, and portfolio trends.

Qualifications

To be successful in this role, you should possess the following:

• A minimum of 5 years of proven experience in debt collection, specifically within a Microfinance or banking institution.
• Hands-on field collection experience, including conducting client visits and on-site account recovery operations.
• In-depth knowledge of the relevant laws and regulations pertaining to debt collection and financial services.
• A Bachelor’s Degree in a relevant field (BA/BSc/HND).
• Exceptional communication, negotiation, and interpersonal skills.
• Proven ability to work under pressure, meet strict targets, and solve problems effectively.
• Strong analytical skills for assessing client situations and developing effective recovery strategies.