Role Overview
The Senior Business Analyst ERP is primarily responsible for supporting and managing the enterprise Oracle e-Business Suite (EBS) products and interfacing applications. This role supports the EBS product and associated extensions and customizations which currently consist of Oracle Procurement, i-Procurement, General Ledger, Project Costing, Accounts Payable, Accounts Receivable, Cash Management, i-sourcing, HRMS, Taleo, and Hyperion.
Key Responsibilities
- System Support: Manage enterprise Oracle e-Business Suite (EBS) products and interfacing applications.
- Business Analysis: Examine business needs and requirements and recommend areas for improvement.
- Transaction Processing: Perform functional tasks including application on-line transaction data entry and processing where necessary.
- Issue Resolution: Active monitoring of the functional support queue and troubleshooting end-user issues to identify root causes. Log issues and their resolution in the Service Desk system.
- Data Management: Assist with correcting data errors and maintain application setup documentation.
- Process Support: Assist users in running system processes such as full procure-to-pay life-cycle, year-end closing processes, data interface imports/exports, and reporting processes.
- Reporting: Execute functional reporting, create ad hoc reports, and define report specifications to meet functional reporting requirements.
- Security Enforcement: Establish and enforce application security for Oracle EBS, including users, menus, and responsibilities; maintain configuration and setup tables.
- Liaison: Schedule, facilitate, and participate in meetings related to supported enterprise business solutions, acting as a liaison with business units and software vendors.
- Training: Provide ongoing training for users and assist with education regarding system modifications and their impact on business processes.
- Quality Assurance: Perform functional quality assurance (QA) testing for assigned modules and coordinate user acceptance (UA) testing.
- Maintenance: Coordinate production release activities with project managers and team members, including after-hours support for release/patch testing.
- Workflow Design: Set up Oracle System Configuration and modify or create new workflows as per business requests.
Requirements & Qualifications
- Bachelor’s Degree in Business, Computer Science, or a related field.
- At least 2 years of experience supporting at least three of the following EBS applications: Accounts Payable, Accounts Receivable, General Ledger, Cash Management, Project Costing, i-sourcing, i-procurement, Taleo, HRMS, Hyperion.
- Strong knowledge and experience with Oracle EBS modules and other Oracle products.
- Significant experience in EBS Financials in a technical support role.
- Experience with developer-related EBS setup (custom concurrent programs, executables, defining custom profile options, menus, forms, functions, etc.).
- Understanding of basic EBS architecture, including Oracle naming/setup conventions, file system layout, and server architecture.
- Experience using My Oracle Support (OTN) and other Oracle-provided support resources.
- Training and experience in Oracle SQL, PL/SQL, Oracle Forms and Reports, Oracle Forms Personalization, Oracle Workflow Builder, and Oracle Application Framework (OAF).
- Ability to create business solutions within the context of Oracle OAF is a plus.
- Knowledge of underlying Oracle tables, integration points, and technology processes.
- Excellent planning, organization, communication, and execution skills.
- Familiarity with banking laws and regulations.
How to Apply
Interested candidates should send their CV and application letter showing how they meet the role requirements to Recruitment@nationalbank.co.ke by Friday, 1st May 2026.
