The Sectional IP Network Engineer – Field will be responsible for achieving MSAN network availability and customer uptime KPIs through on-site power-related maintenance for assigned MSAN nodes, ensuring the quality and continuity of services within budgeted costs. The role also involves carrying out Feasibility & Implementation, as well as billing-related disconnection and reconnection of ISDN & PSTN circuits at the MSAN level.
Role Details
Primary Reporting: Senior Engineer – MSAN & Field Reporting
Secondary Reporting: Head – Enterprise Technical Support
Department: Technology
Leadership Level: Individual Contributor
Key Responsibilities
Maintain consistent MSAN availability through proactive maintenance of node power supplies.
Ensure timely management of assigned MSAN & Switch power-related faults and resolution within SLA.
Facilitate key updates during the restoration journey to keep customers fully updated.
Carry out Feasibility, Implementation, and disconnection/reconnection of ISDN and PSTN circuits.
Maintain customer setup documentation.
Ensure a safe work environment by following HSE, engineering standards, procedures, and legal regulations.
Monitor individual performance and suggest initiatives for continuous improvement.
Monitor and track network costs in alignment with Finance.
Perform any other duties as assigned or delegated by line management.
Principal Performance Outputs
Operate within the allocated monthly fuel limit.
Provide Street MSAN power meter readings to Finance by the 20th of every month.
Maintain a 99.65% Average MSAN Availability for Nairobi MSANs for the year.
Ensure 90% of all Nairobi MSANs are on target regarding power.
Ensure 80% of disconnected lines are reconnected within 2 hours of bill payment.
Complete 80% of all assigned provision and cessation cases within 24 hours.
Resolve 80% of faults within 4 hours.
Conduct routine quarterly maintenance on all MSAN nodes and provide power autonomy status and recommendations.
Complete assigned Feasibility tickets within 24 hours.
Qualifications and Experience
Relevant Bachelor's degree or Higher Diploma in Telecommunications / Engineering.
3–5 years of experience in the telecommunications industry.
Minimum 1–2 years of relevant technical experience within a large national network.
Valid Kenyan driving license.
Proficiency in MS Office tools.
Skills & Technical Competencies
Hands-on proficiency in the installation and maintenance of power equipment.
Routing and switching experience with hands-on proficiency in configuring multivendor routers and switches.
Knowledge of SIP and experience working with SIP providers.
Cisco qualification or any other IP Network certification.
Strong organizational, planning, and prioritization skills.
Ability to work effectively under pressure and as part of a team.
