MoPhones is a young company on a mission to provide high-quality renewed devices for all Kenyans. Through our marketplace, we offer trust and transparency so that our users can choose renewed products with confidence and ease. Our integrated financing solutions make them affordable for any budget. Once we have scaled up in Kenya, we plan to expand to other markets. We are seeking a Sales and Operations Manager - Partners to lead and grow our merchant network.
Role Overview
In the first 90 days, the Sales and Operations Manager - Partners will focus on building foundations: understanding the partner landscape, auditing current processes, and delivering early wins on partner activation and sales performance.
Key Responsibilities
First 3 Months Focus:
Conduct a full audit of existing partner relationships to identify top performers, at-risk accounts, and gaps in onboarding or training.
Establish yourself as the main point of contact for all merchant partners; resolve outstanding issues and set clear communication cadences.
Collaborate with the Director of Operations to design and roll out a scalable partner onboarding and training framework for sales staff at merchant shops.
Assess the sales and ops junior team members and provide necessary training.
Beyond 3 Months Focus:
Shift from foundation-building to scaling and optimization by growing the partner network and driving a high-performance sales culture.
Aggressively expand the number of active merchant partners across Nairobi and target regions in line with growth ambitions.
Recruit and develop Sales Account Managers responsible for partner operational management.
Drive cross-departmental process improvements with Credit, Product, and CX teams to streamline partner experience and improve sales conversion and device financing uptake.
Success Metrics (KPIs)
Partner Growth & Sales: Number of active merchant partners (MoM growth), sales revenue generated through the partner network, and partner retention rate (% active after 90 days).
Operational Excellence: Partner onboarding time (days from signing to first sale) and sales team performance (quota attainment per Account Manager).
A Bachelor’s degree (BA/BSc/HND) in a relevant field.
At least 5 years’ management experience in sales and account management, preferably in telecommunications, retail, or IT.
An existing network in the mobile phone merchant industry in Kenya.
Strong sales and marketing skills with a proven focus on closing deals and driving revenue through indirect channels.
Data-savvy: comfortable building reports, tracking partner metrics, and making data-driven decisions.
Strong project management skills with ruthless prioritization.
Proficiency with Microsoft Office (Word, Excel, PowerPoint) and/or Google Suite.
High ownership and follow-through with an action bias; comfortable in an early-stage environment.
How to Apply
Interested and qualified candidates should apply online by visiting the MoPhones recruitment portal at https://mophones.talentlyft.com. Alternatively, you can follow the application link provided on the job posting page: Apply via MyJobMag.
