Role Overview
The SAHL Banking Cluster Manager for Nyanza is responsible for overseeing and driving the growth of Islamic banking services within an assigned cluster of branches. This involves developing business strategies aligned with Islamic banking principles, providing operational and compliance support to branch staff, and ensuring high-quality customer relationship management. The role acts as a bridge between the branches and the central Sahl product team to ensure strict adherence to Shariah compliance and governance standards.
Key Responsibilities
Business Strategy & Development
- Work with the assigned cluster of branches to identify and pursue business development opportunities in line with Islamic banking principles and market potential.
- Monitor and analyze product performance metrics across branches and recommend improvement actions.
- Partner with Business Functions within the assigned cluster to provide excellent customer relationship management to Sahl Banking customers.
Operational Support & Service Excellence
- Provide operational and compliance guidance and support to branch staff on Sahl banking procedures, policies, and systems.
- Coordinate with the Sahl Product Support Manager to resolve product or system issues affecting branch operations.
- Facilitate feedback from branches and customers to improve Sahl products and service delivery.
- Implement appropriate relationship and customer management tools across the cluster.
Shariah Compliance & Governance
- Work closely with branch teams and Shariah Compliance to maintain adherence to approved Sahl product structures.
- Support internal reviews and audits by providing operational and compliance information as required.
Training, Awareness & Staff Development
- Build capacity and awareness of Islamic banking principles, processes, and product knowledge among branch staff.
- Conduct training and refresher sessions to strengthen staff competence in offering Sahl products and services.
- Promote a culture of ethical and Shariah-compliant banking across the cluster.
Stakeholder Engagement & Coordination
- Collaborate with Operations, IT, Risk, and Customer Experience teams to ensure seamless product support and issue resolution.
- Support marketing and community outreach programs to promote Sahl banking awareness and growth.
Reporting & Performance Tracking
- Prepare and submit cluster performance reports, highlighting achievements, challenges, and recommendations.
- Track and report customer feedback, operational risks, and compliance matters to the Sahl Product Support Manager.
Requirements
- Bachelor's Degree from a recognized university.
- Professional Islamic Banking Certification.
- A Master's Degree in a business-related field is highly desirable.
- Minimum 5 years of total experience in the banking sector.
- At least 5 years of specific experience in Islamic Banking.
- 3 years of experience in Relationship & Portfolio Management.
- 3 years of experience in Sales Management.
- 3 years of experience in Credit Operations.
- 2 years of experience in Banking Operations.
- 2 years of experience in Stakeholder Management.
- At least 1 year of experience in People Management.
How to Apply
Interested and qualified candidates should apply online through the KCB Bank recruitment portal via MyJobMag at https://www.myjobmag.co.ke/apply-now/1173700. Ensure your application is submitted before the deadline on March 24, 2026.
