The SAHL Banking Cluster Manager is responsible for driving the strategy and development of the Islamic banking business within an assigned cluster of branches. The role focuses on identifying business opportunities, ensuring Shariah compliance, providing operational support, and building staff capacity in Islamic banking principles. The manager will partner with various business functions to provide excellent customer relationship management and maintain the growth and integrity of Sahl Banking products.
Key Responsibilities
Sahl Banking Business Strategy & Development
- Work with assigned cluster of branches to identify and pursue business development opportunities in line with Islamic banking principles and market potential.
- Monitor and analyze product performance metrics across branches and recommend improvement actions.
- Partner with Business Functions within the assigned cluster to provide excellent customer relationship management to Sahl Banking customers.
Operational Support & Service Excellence
- Provide operational & compliance guidance and support to branch staff on Sahl banking procedures, policies, and systems.
- Coordinate with the Sahl Product Support Manager to resolve product or system issues affecting branch operations.
- Facilitate feedback from branches and customers to improve Sahl products and service delivery.
- Implement appropriate relationship and customers management tools across the cluster.
Shariah Compliance & Governance
- Work closely with branch teams and Shariah Compliance to maintain adherence to approved Sahl product structures.
- Support internal reviews and audits by providing operational and compliance information as required.
Training, Awareness & Staff Development
- Build capacity and awareness of Islamic banking principles, processes, and product knowledge among branch staff.
- Conduct training and refresher sessions to strengthen staff competence in offering Sahl products and services.
- Promote a culture of ethical and Shariah-compliant banking across the cluster.
Stakeholder Engagement & Coordination
- Collaborate with Operations, IT, Risk, and Customer Experience teams to ensure seamless product support and issue resolution.
- Support marketing and community outreach programs to promote Sahl banking awareness and growth.
Reporting & Performance Tracking
- Prepare and submit cluster performance reports, highlighting achievements, challenges, and recommendations.
- Track and report customer feedback, operational risks, and compliance matters to the Sahl Product Support Manager.
Requirements
Academic & Professional Qualifications
- Bachelor's Degree from a recognized university.
- Professional Islamic Banking Certification is required.
- Master's Degree in a business-related field is an added advantage.
Experience Requirements
- Total Minimum Experience: 5 years.
- Islamic Banking: 5 years (Required).
- Relationship & Portfolio Management: 3 years (Required).
- Sales Management: 3 years (Required).
- Credit Operations: 3 years (Required).
- Stakeholder Management: 2 years (Required).
- Banking Operations: 2 years (Desired).
- People Management: 1 year (Required).
