Resort Representative

Key Responsibilities

• Deliver engaging and informative welcome briefings to arriving guests
• Serve as the main liaison for all guest queries, requests, and complaints
• Promote, sell, and coordinate excursions, recreational activities, and tour experiences
• Provide professional support, advice, and problem resolution to guests throughout their stay
• Maintain updated guest information boards and travel documentation
• Prepare and submit incident and complaint reports as required
• Build and maintain strong relationships with hotels, excursion partners, and service providers
• Keep up-to-date knowledge of resort facilities, local attractions, and market trends
• Provide regular feedback and updates to the Resident Manager on guest experience and trends

Minimum Requirements

• Diploma or Degree in Tourism, Hospitality Management, Customer Service, or a related field
• Minimum 5 years’ experience in the tourism or hospitality industry with 2 years in a similar role
• Fluency in English plus German & Italian combination or French/German combination language proficiency is mandatory.
• Strong interpersonal and customer service skills
• Excellent communication (verbal and written)
• Proven problem-solving ability and effective time management skills
• Good knowledge of Mombasa routes, hotels, and key attractions
• Well-groomed, confident, and outgoing personality
• Flexibility to work irregular hours, including weekends and holidays