Hospitality and TourismFull-TimeMid-level(3-5 yrs)
Job Description
The Reservations Manager at Accor is responsible for maximizing overall revenue from all reservation sources through the development and implementation of effective inventory and pricing strategies based on future demand forecasts for all hotel and resort properties. This individual must make a daily practice of revenue maximization and yield management, while ensuring the protection and efficient utilization of the company's assets through the implementation of approved policies and internal controls.
Responsibilities
Maximize overall revenue from all reservation sources through effective inventory and pricing strategies based on demand forecasts.
Amplify the functionality of all reservation source software.
Supervise and coordinate the daily activities of workers engaged in taking, recording, and cancelling reservations.
Focus on overall yield and REVPAR (Revenue Per Available Room).
Analyze market data relating to customer relationship management programs.
Responsible for long and short-term revenue forecasting.
Train, motivate, and develop reservation staff on an ongoing basis.
Monitor events and special promotion activities and meet with potential or actual hotel clients.
Follow up on reservations for confirmation and maintain familiarity with different rate structures.
Identify prospective clients' exact needs through effective questioning and telephone conversation.
Assist in obtaining competitive figures and compiling monthly market share reports.
Manage room allotments for conventions or groups from the sales department and feed information into the Property Management System (PMS).
Perform daily arrival checks to avoid rebates and ensure proper profiling.
Verify daily arrivals and individual guests' folios.
Maintain monthly attendance sheets and recommend promotions.
Personal Attributes
Excellent communication and interpersonal skills.
Good organizational skills and persistence.
Ability to multi-task and work under deadlines.
Rational approach to problem solving and self-motivation.
Strong customer focus.
Requirements
Degree in Hotel Management.
Minimum 3 years of relevant experience in a similar capacity.
Excellent reading, writing, and oral proficiency in the English language.
Ability to speak other languages and basic understanding of local languages will be an advantage.
Good working knowledge of MS Excel, Word, and PowerPoint.
High degree of professionalism with sound human resources management and business acumen capabilities.
How to Apply
Interested and qualified candidates should apply online by visiting the Accor recruitment page on SmartRecruiters. Follow this link to submit your application: https://www.myjobmag.co.ke/apply-now/1165545
How to Apply
Interested and qualified candidates should apply online via the Accor recruitment portal on SmartRecruiters. You can access the application link here: https://www.myjobmag.co.ke/apply-now/1165545.
