Hospitality and TourismFull-TimeEntry-level(0-1 yr)
Job Description
At MGallery Hotel Collection, we believe in the power of each moment. Our hotels are a tapestry of stories, culture, and local essence woven together to create a distinct hospitality experience. As a Reservations Agent, you will play a vital role in delivering exceptional guest experiences right from the initial point of contact, ensuring seamless booking processes and contributing to property revenue goals.
Key Responsibilities
Handle inbound and outbound calls, emails, and online inquiries.
Create, modify, and cancel reservations accurately in the PMS.
Promote room types, packages, upgrades, and special offers to maximize revenue.
Upsell and cross-sell services in line with revenue strategies.
Provide accurate information about room availability, rates, facilities, and policies.
Respond promptly and professionally to guest inquiries and complaints.
Ensure a positive guest experience from first contact to confirmation.
Maintain accurate guest profiles and reservation details.
Perform any other duties as assigned.
Qualifications & Experience
Qualification: BA/BSc/HND degree or equivalent diploma in a relevant field.
Relevant experience in a similar role within the hotel industry.
Experience with OPERA property management system or similar PMS.
Experience with Groups reservation management is advantageous.
Service-oriented with a keen eye for detail.
Confident and articulate communication, relationship, and networking skills.
Strong time management skills with the ability to multitask effectively.
Entrepreneurial spirit with drive, ambition, and high level of energy.
.png){kind=logo}
