The Relationship Officer – Debt Recovery is responsible for managing and recovering delinquent and nonperforming loan accounts. This role involves implementing remedial actions to improve portfolio quality, coordinating with external service providers, and ensuring adherence to debt recovery procedures and regulatory guidelines while protecting customer rights.
Key Responsibilities
Follow up on delinquent and nonperforming loan accounts to ensure timely debt recovery.
Coordinate debt collection and recovery activities in line with organizational policies and recovery procedures.
Maintain updated records and documentation for all recovery and collection activities.
Support implementation of remedial actions aimed at improving portfolio quality and reducing nonperforming loans.
Engage customers professionally to negotiate repayment arrangements and settlement plans.
Coordinate with branch lending teams to monitor and improve portfolio performance.
Work closely with external debt recovery service providers including auctioneers, investigators, valuers, and debt collectors.
Monitor adherence to service level agreements by external recovery partners.
Support collateral realization and statutory recovery processes in accordance with legal and regulatory requirements.
Conduct portfolio analysis and prepare recovery performance reports for management review.
Escalate complex recovery cases and high-risk accounts to management for action.
Ensure safe custody and confidentiality of loan and recovery files.
Support closure of audit findings and compliance issues within the debt recovery function.
Maintain compliance with CBK prudential guidelines, internal policies, and debt recovery procedures.
Protect customer rights while ensuring effective debt recovery and risk mitigation.
Participate in departmental initiatives, self-development activities, and continuous process improvement programs.
Qualifications and Requirements
Bachelor’s Degree in Business Administration, Finance, Banking, Economics, Law, or a related field.
Certification in Credit Management, Debt Recovery, or related professional courses will be an added advantage.
Minimum of 2 years’ relevant experience in lending, collections, or debt recovery within a financial institution.
Experience in banking, microfinance, SACCO, or financial services sector is highly preferred.
Experience in the same business is preferred.
Good understanding of debt recovery processes, portfolio management, and lending operations.
Knowledge of CBK Prudential Guidelines and the Auctioneers Act will be an added advantage.
Strong negotiation, communication, and interpersonal skills.
Ability to work under pressure and deliver recovery targets within strict timelines.
Strong analytical, organizational, and reporting skills.
Proficiency in Microsoft Office applications and loan management systems.
Interested and qualified candidates should apply through the Africa Management Solutions Limited (AMSOL) portal at https://www.myjobmag.co.ke/apply-now/1228044. For further details, you can visit the company's official website at www.amsol.africa.
