At Human Capital Outsourcing Limited, our journey began in 2017. We're not just an HR consultancy firm; we're your trusted strategic partners in realizing your vision. We are looking for a dedicated Relationship Officer to join our team.
The Relationship Officer will be responsible for expanding the company's client base and managing the lifecycle of client loans. This involves identifying potential borrowers, assessing their financial capacity, and ensuring successful repayment of credit products while maintaining high levels of customer satisfaction and loyalty.
Key Responsibilities
- Identify and acquire new clients while maintaining strong relationships with existing customers.
- Match client financial needs with appropriate loan products and services.
- Drive repeat borrowing and cross-selling of company products.
- Educate clients on loan terms, repayment schedules, and benefits of good credit history.
- Monitor client businesses and align repayments with cash flow cycles.
- Follow up on repayments and ensure timely collections.
- Manage delinquent accounts and pursue recovery until full settlement.
- Assess borrower capacity to determine appropriate loan size and terms.
- Collect customer feedback and support service and product improvement.
- Handle customer complaints professionally and maintain high service standards.
- Build long-term client relationships to promote loyalty and retention.
Requirements and Qualifications
- Diploma or degree in Business, Finance, Economics, or a related field.
- At least 2 years’ experience in microfinance, sales, credit, or relationship management.
- Good understanding of loan products and repayment management.
- Strong communication, negotiation, and customer service skills.
- Ability to work independently in the field and meet performance targets.
- High integrity, accountability, and attention to detail.
- Basic computer skills and report writing ability.
How to Apply
Interested and qualified candidates should apply online via the application portal: Apply Here. Follow the instructions on the company website to complete your application.
