The Relationship Manager – Public Sector is responsible for business growth within the Public Sector Banking Commercial Division through business acquisition of new business and portfolio growth. The role holder will also be required to implement the Public Sector Banking Business Development initiatives within the Government and Institutional Banking Unit, influence business by determining innovative solutions, leverage best practices, and assimilate with proven practices to ensure exceptional customer experience and efficiencies.
Key Responsibilities
Strategic Business Development: Develop business opportunities and monitor business activities in line with the Bank’s long-term strategic and annual business plans to ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
Departmental Growth: Provide input and recommendations to the Public Sector short- and long-term strategy in a bid to grow the wallet share and maximize revenue for the department.
Client Relationships: Make regular customer visits to contacts at Treasury, parastatals, government ministries, and donor/developmental agencies with a view to obtaining up-to-date information on priority projects and funding sources.
Acquisition Strategy: Identify opportunities for growth and new business acquisition through market research, analysis, and networking. Develop a target market database of clients in the Bank’s desired industries/sectors, have well-defined call objectives, and drive a robust calling program.
Cross-Functional Liaison: Act as a liaison between clients and the internal operations team to timely and effectively understand and provide all types of banking products, including deposits, loans, trade finances, and remittances.
Relationship Management: Develop a focused relationship management system that increases the Bank’s ability to increase the flow of business and generate deposits, lending, and revenues from existing and new customers.
Compliance: Ensure full compliance with the Central Bank of Kenya guidelines and appropriate provisions of the Banking Act.
Financial & Credit Analysis: Discuss credit-related issues and loan packaging to provide sound financial advice and tailored solutions. Conduct financial analysis and interpret applicants’ financial status, credit, property evaluations, and repayment capacity to determine feasibility of granting loans.
Qualifications & Experience
Bachelor’s degree in commerce or a business-related field.
Strong presentation skill set.
Good analytical skills.
Highly effective communication and collaboration skills.
High level of cooperation with others and responsiveness to the bank's and team's needs.
AML/CFT training or knowledge.
How to Apply
ALL applicants MUST apply online by sending their application to the email: recruitment@familybank.co.ke on or before the closing date of 30th May 2026.
Canvassing will automatically disqualify the candidate.
