As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You will provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. We are an international bank serving individuals and businesses in the world's most dynamic markets and help manage and grow their wealth and expand their businesses at home and overseas through our inter-connected global network.
Key Responsibilities
Client Engagement and Relationship Management
Demonstrate in-depth understanding of client profiles and financial positions to deliver personalized service and product recommendations.
Utilize data analytics to plan and execute the next best conversations and engagement strategies.
Provide in-depth advice on individual banking and wealth management products such as personal loans, CASA, investment portfolios, and bespoke financial instruments.
Develop structured and comprehensive account plans for a segment of the client base, aiming to maximize value through cross-selling and upselling.
Conduct regular in-person or virtual meetings to assess client needs, provide tailored advice, and facilitate the onboarding of new products.
Collaborate with specialists and other banking professionals to ensure a holistic service approach.
Operational Excellence and Compliance
Maintain up-to-date knowledge on compliance requirements, conducting Client Due Diligence (CDD) reviews and ensuring all client documentation is accurate and complete.
Oversee the fulfillment of client requests, guaranteeing timely and quality delivery of products and services.
Business Development and Referrals
Actively pursue and manage referrals, engaging leads effectively and nurturing relationships that result in new business opportunities.
Clearly articulate Standard Chartered's value proposition and product requirements to prospective clients.
Client Education and Support
Provide comprehensive guidance on digital banking platforms, ATMs, and client centre services to enhance client autonomy and satisfaction.
Foster an environment of continuous learning for clients and colleagues alike, championing best practices and innovation.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
Ensure compliance with all applicable laws, regulations, guidelines and the Group Code of Conduct.
Verify and scan customer instructions on Eops through Ncap (where applicable).
AML and CDD
Ensure that Anti-Money Laundering requirements are followed: take all reasonable steps to verify and identify customers.
Retain adequate records of identification, account opening, and transactions.
Make prompt reports of suspicious transactions and suspicious activity using the right internal channels.
Skills, Experience, and Qualifications
Academic Qualification: BA/BSc/HND degree.
Certifications: CISI certification is desirable.
Experience: Experience in relationship management within a banking or financial services context is highly desirable, with success in client acquisition and retention.
Technical Knowledge: Comprehensive knowledge of multiple financial products (individual banking and wealth management) and market dynamics.
Soft Skills: Advanced interpersonal skills adapted for affluent clients, exceptional communication, presentation abilities, and expertise in negotiation.
Problem Solving: Strong prowess to address challenges and innovate solutions.
How to Apply
Interested and qualified candidates should apply online through the Standard Chartered Bank careers portal at https://www.myjobmag.co.ke/apply-now/1229366
How to Apply
Interested and qualified candidates should apply online through the Standard Chartered Bank careers portal by visiting https://www.myjobmag.co.ke/apply-now/1229366. This link will redirect you to the official recruitment site for Standard Chartered Bank Kenya.
