At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. Our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs' needs and facilitate growth through convenience and choice. The Relationship Manager is responsible for managing client relationships to achieve set sales targets and wallet share, ensuring sustained business growth and profitability in the assigned customer segment. The role involves selling, cross-selling, and up-selling the bank’s products and services while building long-term profitable customer relationships.
Key Responsibilities
Branch Strategic Input and Planning
- Contribute to the completion of the branch operational plan by preparing and implementing an individual business plan encompassing strategies for branch growth.
- Formulate and implement personal initiatives for assigned and new business portfolios aimed at increasing new business and share of wallet.
- Prepare personal action plans contributing to the overall branch budget.
Business Growth & Development
- Take full responsibility for all product lines and all sales/business development for new and assigned business portfolios.
- Achieve growth targets for the Business portfolio (Both Assets and Liabilities) ensuring income and quality standards are met.
- Focus on client recruitment, increased transactional income, and cross-selling of products.
- Monitor business activities in line with the Bank’s long-term strategic plans and ensure the Bank remains competitive.
- Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines, and the Banking Act.
- Leverage position as a trusted advisor to proactively manage Portfolio At Risk (PAR).
- Utilize the bank's MIS system for tracking own performance and monitoring customer satisfaction.
Marketing & Brand Management
- Build the Sidian Bank Brand to ensure the bank is top of mind as an enterprise bank.
- Provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
- Establish relationships with key clients or business influencers in the local area.
Relationship Management & Customer Experience
- Drive customer satisfaction and build a base of promoters by enhancing positive customer experience (CSAT, CES, and NPS).
- Coordinate branch initiatives aimed at gathering feedback from customers on service standards.
- Minimize customer attrition by offering solutions and proactively responding to queries and complaints.
- Conduct financial needs analysis for High-Net-Worth (HNW) clients to identify requirements.
Branch Operations
- Support branch operations as assigned by the Branch Manager (leave management, emergency situations).
- Act as a Branch custodian adhering to opening procedures and cash procedures when required.
Personal Leadership & Development
- Set performance objectives and measures of success in liaison with the Branch Manager.
- Prepare an annual Personal Development Plan (PDP) and ensure its actualization.
- Adhere to the bank's policies, dress code, and code of conduct.
Risk & Compliance
- Ensure all onboarded customers meet AML/CFT/CPF guidelines and screening criteria.
- Monitor customer transactions and document background information for complex, unusual, or large transactions.
- Identify and manage high-risk accounts, such as Politically Exposed Persons (PEP), ensuring requisite approvals and annual EDDs are in place.
- Ensure accurate data capture in the core banking system for proper customer risk rating.
Academic Background & Experience
- University degree or above in a relevant business discipline (e.g., Business Administration or Finance).
- At least 7 years’ experience in retail banking and/or commercial banking.
- A minimum of 4 years of specific sales experience.
- Diploma in Banking – AKIB is considered an added advantage.
Skills & Competencies
- Sound knowledge of Retail Banking/SME products, services, and processes.
- Profound understanding of the retail market and competitor offerings.
- Thorough understanding of CBK regulatory framework.
- Strong leadership, marketing, sales, and management skills.
- Highly effective communicator with excellent interpersonal and motivational skills.
- Strong managerial, planning, analytical, and lateral thinking skills.
How to Apply
Interested and qualified candidates should apply online through the Sidian Bank portal. Please visit the application link: https://www.myjobmag.co.ke/apply-now/1165741 or go directly to the Sidian Bank website to submit your application by March 8, 2026.
